Ron Tonkin Acura

Ron Tonkin Acura

Call Us Today! ​(844) 457-2586
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Call Us Today! ​(844) 457-2586
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SERVICE DEPARTMENT
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Our Location

Ron Tonkin Acura
9655 SW Canyon RD

Portland, OR 97225

Service: ​(844) 457-2848

Service Hours

Monday7:00 am - 6:00 pm
Tuesday7:00 am - 6:00 pm
Wednesday7:00 am - 6:00 pm
Thursday7:00 am - 6:00 pm
Friday7:00 am - 6:00 pm
Saturday8:00 am - 5:00 pm
SundayClosed

Our Service Department

Problem with your vehicle? Time for your next scheduled maintenance? Our well trained service staff are here to provide you with the highest levels of customer satisfaction.

Meet Our Service Staff

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Since May 1987

I was born in New York City, NY. After graduating from high school, I enrolled in the Delahanty Institute, an automotive school specializing in all aspects of the automobile. After completing all courses at the Delahanty Institute, my family decided to move to Los Angeles, CA.

My first employment was with a Cadillac dealership in Glendale, CA, called Modern Motor. While employed at Modern Motors, I was drafted into the military and served in the Vietnam War. After returning from the Vietnam War, I worked at Modern Motors for another 3 years where I met my wife of 41 years, Linda. Linda and I decided to move to Portland, Oregon to have a family.

I started working for Kuni Cadillac, a Portland area Cadillac dealership, when we relocated to Portland, Oregon. I worked for 16 years at Kuni Cadillac. I started as a technician and worked up to quality control manager, assistant service manager and then to service manager. In 1987, I decided to apply at the new Acura dealership on Canyon Road, called Ron Tonkin Acura, as their service manager.

Through the last 21 years we have accomplished great things at Ron Tonkin Acura. The dealership is known throughout the country for its customer-focused environment and 19-time Precision Team winner that we share with only one other dealer in the country. We are all so proud of the achievement.

I enjoy spending time with family members including my 14 grandchildren. I also enjoy working around the woods, cutting wood and riding my tractor.

Service Director
Gabe Matos
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Since October 2011

As a born and raised Oregonian I take pride in working for a local company. I have worked in the automotive industry for over 20 years. During that time I have worked hard to gain and maintain the training needed to offer the highest level of customer service possible. As a 10 year master service advisor with Volkswagen I was honored to be able to transfer those skills to the Tonkin family when I started working for Ron Tonkin Acura in October 2011. I am pleased to be working for a company and with a team that puts the highest importance on customer service.

In my spare time, I enjoy working on a large variety of charity events with the Gateway Elks Lodge and spending time with family and friends BBQ'ing and camping.

Asst. Service Manager
James Schuermyer
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Since September 2002

I have been working at Ron Tonkin Acura for over 9 years. I started in the car business 12 years ago in Los Angeles, CA. I began in the sales department and transferred to the service department a year later.

I won the National Championship for Acura Service Consultants in early 2011. This was the first service competition conducted by Acura. All service advisors across their network of dealerships in the United States were eligible. It was a tough competition and an honor to win.

In my spare time, I enjoy riding motorcycles and taking cruises to different parts of the world.

Asst. Service Manager
Darrel Honigberg
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Since July 2015
Asst. Service Manager
Ken Biddulph

Contact Information


Samuel did an awesome job helping us get our new MDX. He made the experience smooth and easy. This is our third vehicle through this dealership. They always take good care of us.

I recently traded in my TL for a TLX and I could not have asked for a more friendly, professional, and smooth experience. Samuel from sales was great and made the process as easy and transparent as possible. All parties involved from sales to finance to GM did their part to make me feel good about...

My husband I were in need of a new vehicle after looking at different vehicles and going to so many other lots we finally came accords Ron Tonkin Acura and right away we were greeted by Samuel. He listen too what we needed and wanted he was awesome made the whole process fast and easy... Thank you...

Awesome service. Samuel was our salesperson and the purchase experience was the best ever. Straight forward prices. Drove off in a brand new MDX within hours. I may just go back and buy another next month!!!

My husband and I were -unexpectedly- in the market for a new car. We only have one day in the week that we can spend time car shopping. They were our first and last stop today. Becki was great to work with (Tommy was working with other customers, but took the time to greet us and introduce us to...

My wife and I were looking to purchase our next family car and used the USAA car buying service to find what we were looking for. We then found the car we wanted at Ron Tonkin Acura and were helped by Shawn Freeman. He made the shopping experience feel very unforced and comfortable. Once we...

My husband and I live in Eugene and we were looking for an Acura MDX, not many options here. Reluctantly, we drove to Portland and we were pleasantly surprised. Tonkin Acura was more than fair, easy to work with, and had hands down better selection than anyone in Eugene. All together an awesome,...

James LaFleur was wonderful and there was never any pressure to buy a car. I walked in knowing exactly the car I wanted and was prepared to negotiate a price for my trade-in. James offered me a fair price, and I wish I had come here first to purchase a vehicle

We just purchased a 2016 Acura RDX Advance package from the Ron Tonkin dealership on Canyon Road with the help of the sales consultant Ray Armstrong. He was excellent, spending time with us without pressure, but explaining all the features of the various models, prices, and of course test drives....

Fantastic, no nonsense, fast service from Rich and the team What a great experience

I have never been more impressed with the level of customer service that I received and I would recommend him to anyone I know. From the beginning I felt that I was dealing with someone I could trust and the whole team was great.

Ray Armstrong came to help us and without a doubt was genuine and honest. I enjoyed plenty of mocha's while speaking with my wife and Ray.We settled on a great used MDX and with Ray, we did not have to argue over prices. We got right to the point and were in and out with our new ride in no time.

We purchased our Acura TSX here about 10 years ago. We continue to use them for all of our servicing needs. The staff and customer service at this place is unreal. They always go above and beyond. I've never had a problem, and I'm confident that the day that I do, they will take care of it

Bought a new CPO 2015 MDX AWD Rich was helpful and easy going. Arian was very helpful and attentive. Joe in financing was great to work with. Overall was a good experience. This was the 4 the vehicle we have bought from the Ron Tonkin auto group.

Just upgraded my Acura and had an AMAZING experience. Jim Brown, the store GM, is one of THE nicest General Managers I've met. The real deal! Joe in finance was very nice as well and made me feel comfortable and at ease. And their service department? A++++!! So if you're looking for an Acura with...

At all times we were treated with respect and first class attention. Every employee without exception acknowledged us upon our arrival, determined what we needed, and either met that need or directed us to the necessary people. We were offered everything from water to a test drive. We were asked if...

I have been so impressed with the service at Ron Tonkin Acura since my first Acura in 2004 that it wasn’t even a question which dealership I would buy from after my 2004 was just totaled this past month. The staff is friendlier than Nordstrom, as hard as that is to accomplish, but they go above...

James along with Wes (Finance) was very helpful and straight forward with my wife and I. They were very courteous and didn't think down on any questions we had. Overall, James and Wes were very friendly and helpful. I would recommend my friends to see James anytime when they are in the market for a...

We came back to Ron Tonkin to service our 2006 MDX and left the same afternoon with a new 2011 MDX. Samuel Kim was so helpful and accommodating with our need to complete the deal and get to another appointment that afternoon. Sam made everything easy for us. We would recommend Ron Tonkin and...

Visited Ron Tonkin Acura to have a 2002 Acura MDX go through their so called (MPI World Class Inspection) paid $115. I got a list of things that I need to either fix or pay attention to and one of them was the timing belt ( which I paid them another $795 to fix). That wasn’t the problem, the...

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